Return and Exchanges

At My Emporium Caupe, we strive to ensure your satisfaction with every purchase. If you are not entirely satisfied with your order, we offer a straightforward returns and exchanges process outlined below:

  1. Returns

You may return items purchased from My Emporium Caupe within 30 days of delivery for a full refund. To initiate a return, please follow these steps:

  • Contact us at contact@myemporiumcaupe.com with your order number and details of the item(s) you wish to return.
  • Ensure that the item(s) are unused, in their original packaging, and with all tags attached.
  • Pack the item(s) securely to prevent damage during transit.
  • Ship the item(s) back to us using a trackable shipping method at your expense.

Once we receive and inspect the returned item(s), we will issue a refund to your original payment method within 5 business days.

  1. Exchanges

If you would like to exchange an item for a different size, color, or style, please follow the returns process outlined above and then place a new order for the desired item(s) on our website. This ensures the fastest processing of your exchange.

  1. Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at contact@myemporiumcaupe.com with photos of the issue and your order number. We will work swiftly to resolve the issue by providing a replacement or issuing a refund.

  1. Return Shipping

Return shipping costs are the responsibility of the customer unless the return is due to our error or a defective product. We recommend using a trackable shipping service and purchasing shipping insurance for high-value items, as we cannot guarantee that we will receive your returned item.

  1. Refunds

Refunds will be processed to the original payment method used for the purchase. Please note that shipping charges are non-refundable unless the return is due to our error or a defective product.

  1. Contact Us

If you have any questions or concerns regarding our Returns and Exchanges Policy, please don't hesitate to contact us at contact@myemporiumcaupe.com. We are here to assist you and ensure your shopping experience with My Emporium Caupe is enjoyable.